We are not liable for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
Orders are shipped Monday-Friday, excluding holidays.
Domestic orders are sent via USPS first class and can take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
International orders are sent via USPS first class and can take between 12 to 14 days to arrive depending on the efficiency of your local postal service. Please be advised, if the package is held at customs, it may take longer.
All our orders are shipped USPS First Class Mail with tracking. If you have not received your order in the time stated above or your order is not showing tracking or have moved, please feel free to contact USPS by phone at 1(800) 275-8777 or online at USPS. You will need to provide them with your tracking number and the date it was shipped
Dream Big Little Co. is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. International customers are responsible for all customs fees. When placing an order for multiple items, and one item is a pre order, your entire order will ship once the pre-ordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time.
Please allow 2-5 business days for processing and shipping time and 3-7 days for processing through our sales or holidays. If you would like to receive information regarding your order, please email: customerservice@dreambiglittleco.com